Cancellation Policy for Expressions Seminars
If Expressions Seminars has to cancel the course due to inclement weather, illness, or family emergency, all participants will be notified via email used to register for the course and a future date will be selected.
If a participant cannot attend the new date, they will have the following options:
Watch the on-demand version of the course (if there is one available) and have access for ONE WEEK.
Accept a credit for a future seminar either online or in-person.
Request a refund of registration fee.
Cancellation Policy for Participants
Prior to 10 days preceding course: Participant can apply registration to a future course or online offering or the participant can request a refund of the registration less $50 fee which covers cost of administrative work.
Any cancellation within 10 calendar days of the course will credited for a future course or online offering Expressions Seminar.
Complaint Resolution Policy
In the event of a grievance regarding an Expressions Seminar, please email your complaint details to firstname.lastname@example.org. We will work to resolve all complaints and a response acknowledging receipt of the complaint will be sent to the complainant within 48 hours. If you do not receive a confirmation email, please call (336) 350-9263.
The CE Administrator and course instructor will review the complaint, determine the appropriate course of action, and provide a written or verbal response to either the participant who lodged the complaint. Complaints submitted through course evaluations will receive responses only when a determination is made that they are of such weight that further action is needed.